Refund Policy

We want you to love your purchase from Encounter Grace 7! If you are not completely satisfied with your order, we’re here to help. Please read our refund policy below:

1. Eligibility for Refunds

• Returns: You can return most items within 7 days of receiving your order.

• Condition of Items: To be eligible for a refund, the item must be:

• Unworn, unwashed, and undamaged.

• In the original condition with all tags still attached.

• In the original packaging (if applicable).

Items that are final sale, customized, or personalized are not eligible for a refund unless they are defective or damaged.

2. Non-Refundable Items

The following items cannot be refunded:

• Gift cards

• Sale items

• Items marked as non-returnable (eg. on sale items)

3. Refund Process

• Initiating a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item you wish to return.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item received).

• Inspection: Once we receive your returned item, it will be inspected. We will notify you once your return is processed. Please allow up to 7-10 business days for processing.

4. Refund Method

• Refunds will be issued to the original payment method used for the purchase.

• Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you’d like to exchange an item for a different size or color, we recommend returning the item for a refund and placing a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will offer a full refund or send a replacement at no additional cost to you.

7. Sale Items

Refunds for sale or final sale items are non-refundable.

8. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us:

• Email: [email protected]

• Address: [Your Store Address]

Thank you for shopping with Encounter Grace 7!