Shipping Policy

Thank you for shopping with Encounter Grace 7! We strive to provide a seamless shopping experience, and this shipping policy is designed to inform you about the details of our shipping process.

1. Shipping Locations

• We currently ship within the USA

2. Processing Time

• Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays).

• Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.

• Shipping Time: After processing, shipping times typically range from 3-5 days.

3. Shipping Costs

• Domestic Shipping: Shipping costs are calculated at checkout based on the shipping method selected and your location.

• Free Shipping: We offer free standard shipping on orders over [X amount] for domestic orders only.

4. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

• If you have any issues with tracking your order, please feel free to reach out to our customer support team at [email protected].

5. Shipping Delays

• While we strive to ship orders in a timely manner, please note that delivery times may vary due to unforeseen circumstances such as weather, customs delays, or high demand.

• In the event of a shipping delay, we will notify you as soon as possible and provide updated information.

6. Lost or Stolen Packages

• We are not responsible for lost, stolen, or damaged packages once they are in the possession of the carrier.

• If your package is lost or stolen, please contact the carrier directly with your tracking number for assistance.

• If you believe your order was shipped incorrectly, please contact us within 2-3 day of the expected delivery date, and we will do our best to resolve the issue.

7. Please provide a physical address for delivery.

8. Customer Responsibility

• Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for shipping delays or issues caused by incorrect or incomplete addresses.

9. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer support team:

• Email: [email protected]

• Phone: [Customer Service Phone Number]

• Address: [Your Store Address]

Thank you for choosing Encounter Grace 7!